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XML
See the xml submitted here:
XML: INVALID
Separator
The full data:
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rsrapport</gsd:InformationOnTypeOfSubmittedReport><gsd:IdentificationNumberCvrOfReportingEntity contextRef="duration_CY_C_only">28504799</gsd:IdentificationNumberCvrOfReportingEntity><gsd:NameOfReportingEntity contextRef="duration_CY_C_only">ISS A/S</gsd:NameOfReportingEntity><gsd:AddressOfReportingEntityStreetName contextRef="duration_CY_C_only">Buddingevej</gsd:AddressOfReportingEntityStreetName><gsd:AddressOfReportingEntityStreetBuildingIdentifier contextRef="duration_CY_C_only">197</gsd:AddressOfReportingEntityStreetBuildingIdentifier><gsd:AddressOfReportingEntityPostCodeIdentifier contextRef="duration_CY_C_only">2860</gsd:AddressOfReportingEntityPostCodeIdentifier><gsd:AddressOfReportingEntityDistrictName contextRef="duration_CY_C_only">Søborg</gsd:AddressOfReportingEntityDistrictName><gsd:AddressOfReportingEntityCountryIdentificationCode contextRef="duration_CY_C_only">DK</gsd:AddressOfReportingEntityCountryIdentificationCode><gsd:AddressOfReportingEntityCountry contextRef="duration_CY_C_only">Denmark</gsd:AddressOfReportingEntityCountry><gsd:TelephoneNumberOfReportingEntity contextRef="duration_CY_C_only">+45 38 17 00 00</gsd:TelephoneNumberOfReportingEntity><gsd:FaxNumberOfReportingEntity contextRef="duration_CY_C_only">+45 38 17 00 11</gsd:FaxNumberOfReportingEntity><gsd:HomepageOfReportingEntity contextRef="duration_CY_C_only">www.issworld.com</gsd:HomepageOfReportingEntity><gsd:ReportingPeriodStartDate contextRef="duration_CY_C_only">2020-01-01</gsd:ReportingPeriodStartDate><gsd:ReportingPeriodEndDate contextRef="duration_CY_C_only">2020-12-31</gsd:ReportingPeriodEndDate><gsd:PrecedingReportingPeriodStartDate contextRef="duration_CY_C_only">2019-01-01</gsd:PrecedingReportingPeriodStartDate><gsd:PredingReportingPeriodEndDate contextRef="duration_CY_C_only">2019-12-31</gsd:PredingReportingPeriodEndDate><gsd:DateOfGeneralMeeting contextRef="duration_CY_C_only">2021-04-13</gsd:DateOfGeneralMeeting><gsd:NameAndSurnameOfChairmanOfGeneralMeeting contextRef="duration_CY_C_only">Niels Heering</gsd:NameAndSurnameOfChairmanOfGeneralMeeting><cmn:NameAndSurnameOfMemberOfExecutiveBoard contextRef="duration_CY_C_IdentificationOfMemberOfExecutiveBoardAxis_cmn_memberOfBoardIdentifier_only_1">Jacob Aarup-Andersen</cmn:NameAndSurnameOfMemberOfExecutiveBoard><cmn:NameAndSurnameOfMemberOfExecutiveBoard contextRef="duration_CY_C_IdentificationOfMemberOfExecutiveBoardAxis_cmn_memberOfBoardIdentifier_only_2">Kasper Fangel</cmn:NameAndSurnameOfMemberOfExecutiveBoard><cmn:NameAndSurnameOfMemberOfExecutiveBoard contextRef="duration_CY_C_IdentificationOfMemberOfExecutiveBoardAxis_cmn_memberOfBoardIdentifier_only_3">Pierre-François Riolacci</cmn:NameAndSurnameOfMemberOfExecutiveBoard><cmn:TitleOfMemberOfExecutiveBoard contextRef="duration_CY_C_IdentificationOfMemberOfExecutiveBoardAxis_cmn_memberOfBoardIdentifier_only_1">Group CEO</cmn:TitleOfMemberOfExecutiveBoard><cmn:TitleOfMemberOfExecutiveBoard 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Beaulieu</cmn:NameAndSurnameOfMemberOfSupervisoryBoard><cmn:NameAndSurnameOfMemberOfSupervisoryBoard contextRef="duration_CY_C_IdentificationOfMemberOfSupervisoryBoardAxis_cmn_memberOfBoardIdentifier_only_4">Claire Chiang</cmn:NameAndSurnameOfMemberOfSupervisoryBoard><cmn:NameAndSurnameOfMemberOfSupervisoryBoard contextRef="duration_CY_C_IdentificationOfMemberOfSupervisoryBoardAxis_cmn_memberOfBoardIdentifier_only_5">Søren Thorup Sørensen</cmn:NameAndSurnameOfMemberOfSupervisoryBoard><cmn:NameAndSurnameOfMemberOfSupervisoryBoard contextRef="duration_CY_C_IdentificationOfMemberOfSupervisoryBoardAxis_cmn_memberOfBoardIdentifier_only_6">Ben Stevens</cmn:NameAndSurnameOfMemberOfSupervisoryBoard><cmn:NameAndSurnameOfMemberOfSupervisoryBoard contextRef="duration_CY_C_IdentificationOfMemberOfSupervisoryBoardAxis_cmn_memberOfBoardIdentifier_only_7">Cynthia Mary Trudell</cmn:NameAndSurnameOfMemberOfSupervisoryBoard><cmn:NameAndSurnameOfMemberOfSupervisoryBoard 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Chairman</cmn:TitleOfMemberOfSupervisoryBoard><cmn:TitleOfMemberOfSupervisoryBoard contextRef="duration_CY_C_IdentificationOfMemberOfSupervisoryBoardAxis_cmn_memberOfBoardIdentifier_only_8">Employee representative</cmn:TitleOfMemberOfSupervisoryBoard><cmn:TitleOfMemberOfSupervisoryBoard contextRef="duration_CY_C_IdentificationOfMemberOfSupervisoryBoardAxis_cmn_memberOfBoardIdentifier_only_9">Employee representative</cmn:TitleOfMemberOfSupervisoryBoard><cmn:TitleOfMemberOfSupervisoryBoard contextRef="duration_CY_C_IdentificationOfMemberOfSupervisoryBoardAxis_cmn_memberOfBoardIdentifier_only_10">Employee representative</cmn:TitleOfMemberOfSupervisoryBoard><cmn:IdentificationNumberCvrOfAuditFirm contextRef="duration_CY_C_IdentificationOfAuditorDimension_cmn_auditorIdentificer_only_1">30700228</cmn:IdentificationNumberCvrOfAuditFirm><cmn:IdentificationNumberCvrOfAuditFirm contextRef="duration_CY_C_IdentificationOfAuditorDimension_cmn_auditorIdentificer_only_2">30700228</cmn:IdentificationNumberCvrOfAuditFirm><cmn:NameOfAuditFirm contextRef="duration_CY_C_IdentificationOfAuditorDimension_cmn_auditorIdentificer_only_1">EY Godkendt Revisionspartnerselskab</cmn:NameOfAuditFirm><cmn:NameOfAuditFirm contextRef="duration_CY_C_IdentificationOfAuditorDimension_cmn_auditorIdentificer_only_2">EY Godkendt Revisionspartnerselskab</cmn:NameOfAuditFirm><gsd:IdentificationNumberCvrOfSubmittingEnterprise contextRef="duration_CY_C_only">28504799</gsd:IdentificationNumberCvrOfSubmittingEnterprise><gsd:NameOfSubmittingEnterprise contextRef="duration_CY_C_only">ISS A/S</gsd:NameOfSubmittingEnterprise><gsd:AddressOfSubmittingEnterpriseStreetAndNumber contextRef="duration_CY_C_only">Buddingevej 197</gsd:AddressOfSubmittingEnterpriseStreetAndNumber><gsd:AddressOfSubmittingEnterprisePostcodeAndTown contextRef="duration_CY_C_only">2860 Søborg</gsd:AddressOfSubmittingEnterprisePostcodeAndTown><arr:AddresseeOfAuditorsReportOnAuditedFinancialStatements contextRef="duration_CY_C_only">To the shareholders of ISS A/S</arr:AddresseeOfAuditorsReportOnAuditedFinancialStatements><arr:TypeOfModifiedOpinionOnAuditedFinancialStatements contextRef="duration_CY_C_only">Opinion</arr:TypeOfModifiedOpinionOnAuditedFinancialStatements><arr:OpinionOnAuditedFinancialStatements contextRef="duration_CY_C_only">We have audited the consolidated financial<br/>statements and the parent company financial<br/>statements of ISS A/S for the financial year 1<br/>January â 31 December 2020, pp. 43â88 and<br/>pp. 97â102, which comprise statement of profit<br/>or loss, statement of comprehensive income,<br/>statement of cash flows, statement of financial<br/>position, statement of changes in equity and<br/>notes, including accounting policies for the<br/>Group and the Parent Company. The consolidated<br/>financial statements and the parent<br/>company financial statements are prepared<br/>in accordance with International Financial<br/>Reporting Standards as adopted by the EU and<br/>additional requirements of the Danish Financial<br/>Statements Act.<br/>In our opinion, the consolidated financial<br/>statements and the parent company financial<br/>statements give a true and fair view of the<br/>financial position of the Group and the Parent<br/>Company at 31 December 2020 and of the<br/>results of the Groupâs and the Parent Companyâs<br/>operations and cash flows for the financial year<br/>1 January â 31 December 2020 in accordance<br/>with International Financial Reporting Standards<br/>as adopted by the EU and additional requirements<br/>of the Danish Financial Statements Act.<br/>Our opinion is consistent with our long-form<br/>audit report to the Audit and Risk Committee<br/>and the Board of Directors.</arr:OpinionOnAuditedFinancialStatements><arr:TypeOfBasisForModifiedOpinionOnAuditedFinancialStatements contextRef="duration_CY_C_only">Basis for Opinion</arr:TypeOfBasisForModifiedOpinionOnAuditedFinancialStatements><arr:DescriptionOfQualificationsOfAuditedFinancialStatements contextRef="duration_CY_C_only">We conducted our audit in accordance with<br/>International Standards on Auditing (ISAs) and<br/>additional requirements applicable in Denmark.<br/>Our responsibilities under those standards<br/>and requirements are further described in the<br/>âAuditorâs responsibilities for the audit of the<br/>consolidated financial statements and the parent<br/>company financial statementsâ (hereinafter collectively<br/>referred to as âthe financial statementsâ)<br/>section of our report. We believe that the audit<br/>evidence we have obtained is sufficient and<br/>appropriate to provide a basis for our opinion.<br/>Independence<br/>We are independent of the Group in accordance<br/>with the International Ethics Standards Board<br/>for Accountantsâ Code of Ethics for Professional<br/>Accountants (IESBA Code) and additional<br/>requirements applicable in Denmark, and we<br/>have fulfilled our other ethical responsibilities in<br/>accordance with these rules and requirements.<br/>To the best of our knowledge, we have not provided<br/>any prohibited non-audit services as described<br/>in article 5(1) of Regulation (EU) no. 537/2014.<br/>Appointment of auditor<br/>Subsequent to ISS A/S being listed on Nasdaq<br/>Copenhagen, we were initially appointed as<br/>auditor of ISS A/S on 15 April 2015 for the<br/>financial year 2015. We have been reappointed<br/>annually by resolution of the general meeting<br/>for a total consecutive period of six years up<br/>until the financial year 2020.</arr:DescriptionOfQualificationsOfAuditedFinancialStatements><arr:KeyAuditMattersAudit contextRef="duration_CY_C_only">Key audit matters are those matters that, in our<br/>professional judgement, were of most significance<br/>in our audit of the financial statements<br/>for the financial year 2020. These matters were<br/>addressed during our audit of the financial<br/>statements as a whole, and in forming our<br/>opinion thereon. We do not provide a separate<br/>opinion on these matters. For each matter below,<br/>our description of how our audit addressed<br/>the matter is provided in that context.<br/>We have fulfilled our responsibilities described<br/>in the âAuditorâs responsibilities for the audit of<br/>the financial statementsâ section of our report,<br/>including in relation to the key audit matters.<br/>Accordingly, our audit included the design and<br/>performance of procedures to respond to our assessment<br/>of the risks of material misstatement of<br/>the financial statements. The results of our audit<br/>procedures, including the procedures performed<br/>to address the matters below, provide the basis<br/>for our audit opinion on the financial statements.<br/><br/>Revenue from contracts with customers,<br/>including cut-off and accrual of revenue<br/>and onerous contracts<br/>Revenue from contracts is recognised as the<br/>services are rendered to the customers. Some<br/>contracts require the Group to incur significant<br/>transition and mobilisation costs at contract<br/>inception which are capitalised and amortised<br/>over a multi-annual contract term. Accordingly,<br/>appropriate cut-off and accrual of revenue and<br/>capitalisation and amortisation of transition<br/>and mobilisation costs is critical and involve<br/>management judgement, especially in relation to<br/>the more integrated and complex facility service<br/>contracts. Further, the assessment of whether<br/>a contract may be considered onerous involves<br/>management judgement in making accounting<br/>estimates about future contract profitability,<br/>including the determination of the total contract<br/>revenue, contract period and the unavoidable<br/>costs of meeting the obligations under the<br/>contract.<br/>Due to the inherent uncertainty involved in the<br/>cut off and accrual of revenue, the assessment<br/>of whether transition and mobilisation costs<br/>meet the criteria to be capitalised and the determination<br/>of the contract period and the future<br/>contract profitability, including the uncertainty<br/>relating to estimating the impact from Covid-19,<br/>we considered the accounting for revenue from<br/>contracts with customers, including cut-off and<br/>accrual of revenue and onerous contracts, to be<br/>a key audit matter.<br/>For details on revenue from contracts with<br/>customers, transition and mobilisation costs<br/>and provisions for onerous contracts, reference<br/>is made to notes 1.2, 2.2, 2.3 and 2.5 in the<br/>consolidated financial statements.<br/>In response to the identified risks, our audit<br/>procedures included, among others:<br/>⢠Test on a sample basis of accrued revenue (unbilled<br/>receivables) to supporting documentation,<br/>including procedures such as: Inspection<br/>of proof of work done, review of contracts with<br/>customers, comparison of amounts accrued to<br/>subsequent invoices and cash receipts.<br/>⢠Test on a sample basis of capitalised transition<br/>and mobilisation costs, including procedures<br/>such as: Inspection of proof of costs incurred,<br/>review of contracts with customers, evaluation<br/>of managementâs assessment of costs<br/>meeting the criteria to be recognised.<br/>⢠Evaluation of managementâs process to identify<br/>and quantify onerous contracts. Our evaluation<br/>included inquiries to local management responsible<br/>for carrying out the identification process<br/>at country level, review of documentation of<br/>managementâs analysis as well as our own<br/>analytical procedures over contract margins.<br/>⢠Test on a sample of provisions for onerous<br/>contracts, including procedures such as: Review<br/>of the relevant contract and managementâs<br/>estimate of the future contract revenue and<br/>unavoidable cost, assessment of the assumptions<br/>applied by management to estimate the<br/>future contract revenue, including the expected<br/>Covid-19 impact, contract term including termination<br/>and extension options and unavoidable<br/>cost, comparison of the revenue assumptions<br/>used to the services and fees specified in the<br/>contract, comparison of unavoidable cost assumptions<br/>used to underlying cost projections<br/>and actual costs incurred historically as well as<br/>testing the completeness and accuracy of the<br/>underlying cost projections.<br/>Valuation of intangible assets<br/>The carrying amounts of goodwill and customer<br/>contracts related to prior yearsâ acquisitions<br/>comprise a significant part of the consolidated<br/>statement of financial position. The cash-generating<br/>units in which goodwill and customer<br/>contracts are included are impairment tested<br/>by Management on an annual basis. The<br/>impairment tests are based on Managementâs<br/>estimates of among others future profitability,<br/>long-term growth and discount rate. Due to the<br/>inherent uncertainty involved in determining the<br/>net present value of future cash flows, including<br/>the uncertainty relating to estimating the impact<br/>from Covid-19, we considered these impairment<br/>tests to be a key audit matter.<br/>For details on the impairment tests performed<br/>by Management reference is made to notes<br/>3.5, 3.6 and 3.7 in the consolidated financial<br/>statements.<br/>In response to the identified risks, our audit<br/>procedures included, among others, testing the<br/>mathematical accuracy of the discounted cash<br/>flow model and comparing forecasted profitability<br/>to board approved budgets. We evaluated<br/>the assumptions and methodologies used in the<br/>discounted cash flow model, in particular those<br/>relating to the forecasted revenue growth and<br/>operating margin, including comparing with<br/>historical growth rates and assessed impact of<br/>Covid-19. We compared the assumptions applied<br/>to externally derived data as well as our own<br/>assessments in relation to key inputs such as<br/>projected economic growth and discount rates.<br/>Further, we evaluated the sensitivity analysis on<br/>the key assumptions applied. Our audit procedures<br/>primarily focused on cash generating units<br/>where likely changes in key assumptions could<br/>result in impairment. We further evaluated the<br/>adequacy of disclosures provided by Management<br/>in the financial statements compared to<br/>applicable accounting standards.<br/>Assets and liabilities held for sale<br/>and discontinued operations<br/>When classifying businesses as held for sale and<br/>as discontinued operations in the consolidated<br/>financial statements, Management makes<br/>judgments and estimates, including assessment<br/>of impairment of the net assets. Due to the<br/>materiality of Managementâs disposal plans and<br/>inherent uncertainty involved in classifying and<br/>assessing assets and liabilities held for sale and<br/>discontinued operations, we considered these<br/>judgments and estimates as a key audit matter.<br/>For details on the assets and liabilities held for<br/>sale and discontinued operations reference is<br/>made to note 3.1 and note 3.2 in the consolidated<br/>financial statements.<br/>In response to the identified risks, our audit<br/>procedures included, among others, agreeing<br/>the carrying amounts of the assets and liabilities<br/>held for sale to underlying accounting records,<br/>considered Managementâs criteria for classification<br/>of businesses as held for sale and discontinued<br/>operations and reading draft agreements<br/>where relevant, including reviewing minutes<br/>and other relevant documentation of the sales<br/>processes and board decisions. We considered<br/>the impairment assessment made by Management,<br/>including assessment of key assumptions<br/>applied and evaluation of the explanations provided<br/>by comparing key assumptions to market<br/>data, where available. We further evaluated the<br/>adequacy of disclosures provided by Management<br/>in the financial statements compared to<br/>applicable accounting standards.<br/>Income tax and deferred tax balances<br/>The Groupâs operations are subject to income<br/>taxes in various jurisdictions having different<br/>tax legislation. Management makes judgments<br/>and estimates in determining the recognition<br/>of income taxes and deferred taxes. Given the<br/>inherent uncertainty involved in assessing and<br/>estimating the income tax and deferred tax balances,<br/>including tax exposures and write-down<br/>of deferred tax assets and given the uncertainty<br/>estimating the impact from Covid-19 on future<br/>taxable income, we considered these balances<br/>as a key audit matter.<br/>For details on the income tax and deferred tax<br/>balances reference is made to notes 1.5 and 1.6 in<br/>the consolidated financial statements and notes 5<br/>and 7 in the Parent company financial statements.<br/>In response to the identified risks, our audit procedures<br/>included review of tax computations in<br/>order to assess the completeness and accuracy<br/>of the amounts recognised as income taxes and<br/>deferred taxes, as well as assessment of correspondence<br/>with tax authorities and evaluation of<br/>tax exposures as well as write-down of deferred<br/>tax assets. In respect of the deferred tax assets<br/>recognised in the statement of financial position,<br/>we assessed Managementâs assumptions as to<br/>the probability of recovering the assets through<br/>taxable income in future years and available tax<br/>planning strategies. We further evaluated the adequacy<br/>of disclosures provided by Management<br/>compared to applicable accounting standards.</arr:KeyAuditMattersAudit><arr:StatementOnManagementsReviewAuditorsReportOnAuditedFinancialStatements contextRef="duration_CY_C_only">Management is responsible for the Managementâs<br/>review, pp. 1-42.<br/>Our opinion on the financial statements does not<br/>cover the Managementâs review, and we do not<br/>express any form of assurance conclusion thereon.<br/>In connection with our audit of the financial<br/>statements, our responsibility is to read the<br/>Managementâs review and, in doing so, consider<br/>whether the Managementâs review is materially<br/>inconsistent with the financial statements or<br/>our knowledge obtained during the audit, or<br/>otherwise appears to be materially misstated.<br/>Moreover, it is our responsibility to consider<br/>whether the Managementâs review provides the<br/>information required under the Danish Financial<br/>Statements Act.<br/>Based on the work we have performed, we<br/>conclude that the Managementâs review is in<br/>accordance with the financial statements and<br/>has been prepared in accordance with the<br/>requirements of the Danish Financial Statements<br/>Act. We did not identify any material misstatement<br/>of the Managementâs review.</arr:StatementOnManagementsReviewAuditorsReportOnAuditedFinancialStatements><arr:StatementOfExecutiveAndSupervisoryBoardsResponsibilityForFinancialStatements contextRef="duration_CY_C_only">Management is responsible for the preparation<br/>of consolidated financial statements and parent<br/>company financial statements that give a true<br/>and fair view in accordance with International<br/>Financial Reporting Standards as adopted by the<br/>EU and additional requirements of the Danish<br/>Financial Statements Act and for such internal<br/>control as Management determines is necessary<br/>to enable the preparation of financial statements<br/>that are free from material misstatement,<br/>whether due to fraud or error.<br/>In preparing the financial statements, Management<br/>is responsible for assessing the Groupâs<br/>and the Parent Companyâs ability to continue<br/>as a going concern, disclosing, as applicable,<br/>matters related to going concern and using the<br/>going concern basis of accounting in preparing<br/>the financial statements unless Management<br/>either intends to liquidate the Group or the<br/>Parent Company or to cease operations, or has<br/>no realistic alternative but to do so.</arr:StatementOfExecutiveAndSupervisoryBoardsResponsibilityForFinancialStatements><arr:StatementOfAuditorsResponsibilityForAuditAndAuditPerformed contextRef="duration_CY_C_only">Our objectives are to obtain reasonable assurance<br/>as to whether the financial statements as<br/>a whole are free from material misstatement,<br/>whether due to fraud or error, and to issue<br/>an auditorâs report that includes our opinion.<br/>Reasonable assurance is a high level of assurance,<br/>but is not a guarantee that an audit conducted<br/>in accordance with ISAs and additional<br/>requirements applicable in Denmark will always<br/>detect a material misstatement when it exists.<br/>Misstatements can arise from fraud or error and<br/>are considered material if, individually or in the<br/>aggregate, they could reasonably be expected to<br/>influence the economic decisions of users taken<br/>on the basis of the financial statements.<br/>As part of an audit conducted in accordance<br/>with ISAs and additional requirements applicable<br/>in Denmark, we exercise professional<br/>judgement and maintain professional scepticism<br/>throughout the audit. We also:<br/>⢠Identify and assess the risks of material<br/>misstatement of the financial statements,<br/>whether due to fraud or error, design and<br/>perform audit procedures responsive to<br/>those risks and obtain audit evidence that is<br/>sufficient and appropriate to provide a basis<br/>for our opinion. The risk of not detecting a<br/>material misstatement resulting from fraud<br/>is higher than for one resulting from error, as<br/>fraud may involve collusion, forgery, intentional<br/>omissions, misrepresentations or the<br/>override of internal control.<br/>⢠Obtain an understanding of internal control<br/>relevant to the audit in order to design<br/>audit procedures that are appropriate in the<br/>circumstances, but not for the purpose of<br/>expressing an opinion on the effectiveness<br/>of the Groupâs and the Parent Companyâs<br/>internal control.<br/>⢠Evaluate the appropriateness of accounting<br/>policies used and the reasonableness of<br/>accounting estimates and related disclosures<br/>made by Management.<br/>⢠Conclude on the appropriateness of Managementâs<br/>use of the going concern basis<br/>of accounting in preparing the financial<br/>statements and, based on the audit evidence<br/>obtained, whether a material uncertainty<br/>exists related to events or conditions that<br/>may cast significant doubt on the Groupâs and<br/>the Parent Companyâs ability to continue as a<br/>going concern. If we conclude that a material<br/>uncertainty exists, we are required to draw<br/>attention in our auditorâs report to the related<br/>disclosures in the financial statements or, if<br/>such disclosures are inadequate, to modify<br/>our opinion. Our conclusions are based on<br/>the audit evidence obtained up to the date of<br/>our auditorâs report. However, future events<br/>or conditions may cause the Group and the<br/>Parent Company to cease to continue as a<br/>going concern.<br/>⢠Evaluate the overall presentation, structure<br/>and contents of the financial statements, including<br/>the note disclosures, and whether the<br/>financial statements represent the underlying<br/>transactions and events in a manner that<br/>gives a true and fair view.<br/>⢠Obtain sufficient appropriate audit evidence<br/>regarding the financial information of the<br/>entities or business activities within the Group<br/>to express an opinion on the consolidated<br/>financial statements. We are responsible for<br/>the direction, supervision and performance of<br/>the group audit. We remain solely responsible<br/>for our audit opinion.<br/>We communicate with those charged with<br/>governance regarding, among other matters,<br/>the planned scope and timing of the audit<br/>and significant audit findings, including any<br/>significant deficiencies in internal control that we<br/>identify during our audit.<br/>We also provide those charged with governance<br/>with a statement that we have complied<br/>with relevant ethical requirements regarding<br/>independence, and to communicate with them<br/>all relationships and other matters that may<br/>reasonably be thought to bear on our independence,<br/>and where applicable, related safeguards.<br/>From the matters communicated with those<br/>charged with governance, we determine those<br/>matters that were of most significance in the<br/>audit of the consolidated financial statements<br/>and the parent company financial statements<br/>of the current period and are therefore the key<br/>audit matters. We describe these matters in<br/>our auditorâs report unless law or regulation<br/>precludes public disclosure about the matter<br/>or when, in extremely rare circumstances, we<br/>determine that a matter should not be communicated<br/>in our report because the adverse<br/>consequences of doing so would reasonably<br/>be expected to outweigh the public interest<br/>benefits of such communication.</arr:StatementOfAuditorsResponsibilityForAuditAndAuditPerformed><arr:SignatureOfAuditorsPlace contextRef="duration_CY_C_only">Copenhagen</arr:SignatureOfAuditorsPlace><arr:SignatureOfAuditorsDate contextRef="duration_CY_C_only">2021-02-25</arr:SignatureOfAuditorsDate><cmn:NameAndSurnameOfAuditor contextRef="duration_CY_C_IdentificationOfAuditorDimension_cmn_auditorIdentificer_only_1">Torben Bender</cmn:NameAndSurnameOfAuditor><cmn:NameAndSurnameOfAuditor contextRef="duration_CY_C_IdentificationOfAuditorDimension_cmn_auditorIdentificer_only_2">Claus Kronbak</cmn:NameAndSurnameOfAuditor><cmn:DescriptionOfAuditor contextRef="duration_CY_C_IdentificationOfAuditorDimension_cmn_auditorIdentificer_only_1">State Authorised Public Accountant</cmn:DescriptionOfAuditor><cmn:DescriptionOfAuditor contextRef="duration_CY_C_IdentificationOfAuditorDimension_cmn_auditorIdentificer_only_2">State Authorised Public Accountant</cmn:DescriptionOfAuditor><arr:IdentificationNumberOfAuditor contextRef="duration_CY_C_IdentificationOfAuditorDimension_cmn_auditorIdentificer_only_1">mne21332</arr:IdentificationNumberOfAuditor><arr:IdentificationNumberOfAuditor contextRef="duration_CY_C_IdentificationOfAuditorDimension_cmn_auditorIdentificer_only_2">mne28675</arr:IdentificationNumberOfAuditor><mrv:StatementOfCorporateSocialResponsibility contextRef="duration_CY_C_only">Caring for people,<br/>places and the planet<br/>From the companyâs origins in 1901, ISS has<br/>been a people organisation, working with a<br/>strong belief that great people can and do make<br/>a difference. We believe in our responsibility â to<br/>the planet, our people and the communities we<br/>serve. We know that when we get things right, it<br/>enhances lives and makes the world work better<br/>â and that is what drives us.<br/>Our promise â a sustainable<br/>business model that support<br/>the world we live in<br/>As a global company with nearly 400,000 employees,<br/>we have an important role to play in solving<br/>some of the worldâs most pressing sustainability<br/>challenges. We contribute to sustainable development<br/>around three thematic areas:<br/>People: Promoting safe working<br/>conditions, health & well-being, and<br/>human rights, while cultivating a culture<br/>of diversity and inclusion<br/>Planet: Reducing our environmental<br/>impact, while helping our customers<br/>create sustainable workplaces through<br/>strategic advice and services<br/>Profit: Positively influencing the global<br/>business environment by complying with<br/>sound business standards and compliance<br/>with our business integrity framework<br/>Our approach<br/>We are deeply committed to the transformation<br/>to a more resilient and just international<br/>community. Our target is to lead our industry by<br/>example, always aiming to positively influence<br/>the market wherever we operate. With our<br/>focus on how we can take an ethical approach<br/>to people, planet and profit, we invest particular<br/>effort in supporting these UN Sustainable Development<br/>Goals (SDGs). It is our belief that ISS can<br/>contribute significantly to five of these.<br/>Diversity & Inclusion<br/>We embrace and encourage diversity and inclusion<br/>in their broadest terms, including ethnicity,<br/>race, age, gender, gender identity, disability,<br/>sexual orientation, religious beliefs, language,<br/>cultural and educational background. Our diverse<br/>workforce is recognised as a key competitive<br/>advantage and a vital asset in our long-term<br/>sustainable business success. Our inclusive<br/>culture empowers our people, and make us more<br/>creative, productive, and attractive as a workplace.<br/>Covid-19<br/>In 2020, Covid-19 unfortunately disrupted lives,<br/>impacted livelihoods and businesses all over<br/>the world. ISS took various steps to manage the<br/>outbreak from our people perspective to the<br/>handling of customers.<br/>Even with all the efforts, especially from health<br/>care professionals around the world, in 2020 we<br/>unfortunately lost 50 colleagues to Covid-19. ISS<br/>continues to issue Health Alerts, provide guidance<br/>and training and communicate the latest policies<br/>and protocols through our Health, Safety and<br/>Environment (HSE) app. We are also coordinating<br/>with our customers at the site level to ensure our<br/>Covid-19 measures and procedures are aligned.<br/><br/>2025 ambition<br/>Society<br/>To be a sustainability<br/>leader on the DJSI<br/>Europe Index<br/><br/>Health and safety<br/>2.5<br/>Lost Time Injury<br/>Frequency (LTIF)<br/>(2019: 2.8)<br/>Reduced by > 80%<br/>since our 2010<br/>baseline of 13.<br/>3<br/>Fatalities<br/>(2019: 3)<br/>Fatalities in 2020 (excluding<br/>Covid-related<br/>deaths), related to site<br/>and vehicle safety and<br/>working at heights.<br/>Our ambitious HSE vision<br/>called 100:<br/>1 to be number 1 in our<br/>industry in terms of HSE<br/>0 operate with 0 fatalities at<br/>our workplaces<br/>0 incur 0 serious incidents<br/>and occupational injuries<br/>at our workplaces<br/><br/>Corporate Responsibility reporting<br/>Task Force on Climate-related<br/>Financial Disclosures (TCFD)<br/>We are committed to initiating<br/>implementation of TCFD recommendations<br/>in 2021</mrv:StatementOfCorporateSocialResponsibility><mrv:LinkToStatementOfCorporateSocialResponsibility contextRef="duration_CY_C_only">https://brand.issworld.com/web/24f976f13bb57357/corporate-responsibility-reports/</mrv:LinkToStatementOfCorporateSocialResponsibility><mrv:CorporateGovernanceReport contextRef="duration_CY_C_only">Transparency, constructive<br/>stakeholder dialogue, sound<br/>decision-making processes<br/>and controls are key aspects<br/>of our corporate governance<br/>for the benefit of ISS and our<br/>stakeholders.<br/><br/>Framework<br/>The Board of Directors (Board) regularly reviews<br/>the Groupâs corporate governance framework<br/>and policies in relation to the Groupâs activities,<br/>business environment, corporate governance<br/>recommendations and statutory requirements;<br/>and continuously assesses the need for<br/>adjustments.<br/>The Board reviews the Groupâs capital structure<br/>on an ongoing basis. The Board believes the<br/>present capital and share structure serves the<br/>best interests of both the shareholders and ISS<br/>as it gives ISS the flexibility to pursue strategic<br/>goals, thus supporting long-term shareholder<br/>value combined with short-term shareholder<br/>value by way of ISSâs dividend policy.<br/>Governance structure<br/>The shareholders of ISS A/S exercise their rights<br/>at the general meeting, which is the supreme<br/>governing body of ISS.<br/>Management powers are distributed between<br/>our Board and our Executive Group Management<br/>Board (EGMB). No person serves as a<br/>member of both of these corporate bodies. Our<br/>EGMB carries out the day-to-day management,<br/>while our Board supervises the work of our<br/>EGMB and is responsible for the overall management<br/>and strategic direction.<br/>The primary responsibilities of the Board<br/>and committees established by the Board are<br/>outlined in our governance structure on p. 38.<br/>In 2020, the Board performed an internal<br/>evaluation of the Boardâs performance led by the<br/>Chair of the Board, which included the performance<br/>of individual Board members and an<br/>evaluation of the performance of the EGMB and<br/>of the cooperation between the Board and the<br/>EGMB. For further details, please see response<br/>to recommendation 3.5.1 of the 2020 Statutory<br/>report on Corporate Governance.<br/>Board members elected by the general meeting<br/>stand for election each year. The current Chair<br/>of the Board Lord Allen of Kensington will not<br/>seek re-election at the 2021 Annual General<br/>Meeting. Niels Smedegaard is nominated as new<br/>Chair. Claire Chiang has also decided not to seek<br/>re-election at the 2021 Annual General Meeting.<br/>The remaining members are seeking re-election.<br/>Three employee representatives serve on the<br/>Board. They are elected on the basis of a voluntary<br/>arrangement regarding Group representation<br/>for employees of ISS World Services A/S as<br/>further described in the Articles of Association.<br/>Employee representatives serve for terms of<br/>four years. The current employee representatives<br/>joined the Board after the annual general<br/>meeting held in April 2019.<br/>The members of the Executive Group Management<br/>Board (EGMB) are the Group CEO,<br/>the Group CFO and the CEO Europe. Together,<br/>they form the management registered with<br/>the Danish Business Authority. The Group has<br/>a wider Executive Group Management (EGM),<br/>whose members are seven Corporate Senior<br/>Officers in addition to the EGMB. The primary<br/>responsibilities of the EGM are outlined in our<br/>governance structure on p. 38.<br/>The EGM has a number of committees including<br/>a Sustainability Committee addressing ESG-related<br/>matters which are reported and reviewed<br/>by the EGM and the Board as required.<br/><br/>Corporate governance reporting<br/>The 2020 Statutory report on Corporate<br/>Governance, prepared pursuant to section<br/>107b of the Danish Financial Statements Act,<br/>includes a description of our governance<br/>structure and the main elements of our internal<br/>controls related to financial reporting<br/>as well as an overview of our position on the<br/>Danish Corporate Governance Recommendations<br/>(Recommendations).<br/>At the end of 2020, we complied with all of<br/>the Recommendations except 1.1.3 regarding<br/>the publication of quarterly reports.<br/>We publish full-year and half-year financial<br/>results and trading updates in Q1 and Q3<br/>in line with international industry practice.<br/>This reporting format is selected to balance<br/>focus between short-term performance and<br/>long-term value creation. Investor presentations<br/>continue to be held quarterly via live<br/>webcast/telephone conference.<br/>The report is available here.<br/>The 2020 Remuneration Report prepared<br/>pursuant to the Shareholder Rights Directive<br/>includes a description of our remuneration<br/>policy and remuneration of the Board<br/>and the EGMB in accordance with 4.2.3 of<br/>the Recommendations.<br/>The report is available here.<br/>Remuneration of the Board and the EGM<br/>is disclosed in note 5.1 to the consolidated<br/>financial statements.<br/><br/>Key matters transacted<br/>by the Board<br/>Specific for 2020<br/>⢠IT security incident<br/>⢠Covid-19 impact on the business and<br/>performance<br/>⢠Group CEO succession<br/>⢠Strategy review process<br/>Annually<br/>⢠Overall strategy, business and action plan<br/>⢠Annual budget<br/>⢠Capital and share structure, and financing<br/>⢠Financial Policy and Dividend Policy<br/>⢠External financial reporting, Remuneration<br/>and CR reports<br/>⢠Key risks and risk management reporting<br/>⢠Internal controls and risks related to<br/>financial reporting<br/>⢠IT and information security<br/>⢠Corporate governance<br/>⢠Competencies, composition and independence<br/>of the Board<br/>⢠Succession planning<br/>⢠Evaluation of performance of the Board,<br/>individual board members, performance<br/>of the EGMB and cooperation between<br/>the Board and the EGMB<br/>⢠Diversity<br/>⢠Remuneration policy and guidelines on<br/>incentive pay<br/>⢠Recommendation of auditors for election<br/>at the annual general meeting<br/><br/>Assurance<br/>The Groupâs external financial reporting is<br/>audited by the independent auditors.<br/>Group Internal Audit (GIA) is responsible<br/>for providing an objective and independent<br/>assessment of the effectiveness and quality<br/>of the internal controls in accordance with the<br/>internal audit plan approved by the Audit and<br/>Risk Committee (ARC). GIA operates under a<br/>charter approved by the Board.<br/>Although the activities of GIA were impacted<br/>by Covid-19, audit programmes were adjusted<br/>to accommodate remote testing allowing for<br/>GIA to continue to provide assurance over the<br/>operating effectiveness of internal controls.<br/>MMaajjoorr s hSahraehroelhdeorlsders<br/>17% KIKRBI Invest A/S<br/>8% Mondrian Investment<br/>Partners Limited<br/>7% Longview Partners LLP<br/>5% Blackrock, Inc.<br/>63% Others<br/>Latest major shareholdings reported by investors to ISS.<br/>In 2020, focus has been on:<br/>⢠continued implementation of a structured<br/>and formalised Internal Control Framework<br/>for Financial Reporting (ICOFR). The status of<br/>selected controls and on the implementation of<br/>key processes and systems is reported separately<br/>for each country as part of a Group initiative<br/>on Top 10 Control Areas; and<br/>⢠Period-end close & controls project â rolled out to<br/>selected countries according to a plan for 2020 â<br/>2021. The project sets the rules and procedures in<br/>support of ICOFR to ensure a global, standardised<br/>approach to period-end close management and<br/>account reconciliations.<br/>Speak up (whistleblower)<br/>The Groupâs Speak Up Policy is implemented through<br/>a reporting tool operated by GotEthics, which is<br/>available in 21 languages via ISSâs website and local<br/>ISS country websites enabling employees of ISS,<br/>business partners and other stakeholders to report<br/>serious and sensitive concerns anonymously. All business<br/>integrity and ethics issues identified through<br/>Speak Up or other sources are handled by the<br/>Business Integrity Committee (BIC) that is composed<br/>of the Group CFO, the Group General Counsel, the<br/>Group People and Culture Officer and the Head of<br/>Group Internal Audit. The BIC reports to the ARC on<br/>all matters that have been subject to investigation.<br/><br/>Our governance structure<br/>Board of Directors<br/>Responsible for the overall management<br/>and strategic direction of the<br/>Group, including:<br/>⢠strategy plan and annual budget<br/>⢠appointing EGMB members<br/>⢠supervising the activities of the<br/>Group<br/>⢠reviewing the financial position<br/>and capital resources to ensure<br/>that these are adequate<br/>The Board receives a monthly<br/>financial reporting package and is<br/>briefed on important matters in<br/>between board meetings.<br/>Board biographies, pp. 39â40<br/><br/>Board committees<br/>Audit and Risk Committee<br/>⢠Evaluates the external financial<br/>reporting, significant accounting<br/>policies as well as significant<br/>accounting estimates and<br/>judgements related to items such<br/>as impairment tests, divestments,<br/>deferred tax as well as revenue and<br/>related customer receivables<br/>⢠Reviews and monitors the Groupâs<br/>risk management, internal controls,<br/>and business integrity matters<br/>⢠Monitors the Group internal audit<br/>function<br/>⢠Evaluates the Financial Policy, the<br/>Dividend Policy and the Group Tax<br/>Policy<br/>⢠Monitors and considers the<br/>relationship with the independent<br/>auditors, reviews the audit process<br/>and the auditorsâ long-form audit<br/>report, and recommends on<br/>appointment of auditors<br/>Remuneration Committee<br/>⢠Assists in reviewing the remuneration<br/>policy<br/>⢠Recommends the remuneration<br/>of Board and EGMB members,<br/>approves remuneration of EGM<br/>The 2020 Remuneration Report<br/>is available here<br />Nomination Committee<br/>⢠Assists in ensuring that appropriate<br/>plans and processes are in place<br/>for the nomination of candidates to<br/>the Board and the EGMB<br/>⢠Evaluates the composition of the<br/>Board and the EGMB<br/>⢠Recommends nomination or<br/>appointment of Board, EGMB and<br/>board committee members<br/>Transaction Committee<br/>⢠Considers ISSâs procedures for<br/>large transactions<br/>⢠Reviews the transaction pipeline<br/>⢠Makes recommendations in respect<br/>of certain large acquisitions, divestments<br/>and customer contracts<br/>⢠Evaluates selected effected<br/>transactions<br/><br/>Executive Group Management<br/>Responsible for the day-to-day management of the<br/>Group, including:<br/>⢠developing and implementing strategic initiatives<br/>and Group policies<br/>⢠designing and developing the organisational<br/>structure<br/>⢠monitoring Group performance<br/>⢠evaluating and executing investments, acquisitions,<br/>divestments and large customer contracts<br/>⢠assessing on an ongoing basis whether the<br/>Group has adequate capital resources and<br/>liquidity to meet its existing and future liabilities<br/>⢠establishing procedures for accounting, IT organisation,<br/>risk management and internal controls<br/>EGM has established a number of committees,<br/>including Sustainability, Remuneration and Transaction<br/>Committees.<br/>EGM biographies, p. 41<br/><br/>Country leadership<br/>Responsible for the implementation<br/>of the OneISS<br/>strategy and business<br/>model on country level and<br/>managing the business<br/>in accordance with Group<br/>policies and procedures as<br/>well as local legislation and<br/>practice of each country,<br/>including managing operations<br/>in their market.<br/>Country leadership teams<br/>are set out under each<br/>relevant country at www.<br/>issworld.com</mrv:CorporateGovernanceReport><mrv:LinkToCorporateGovernanceReport contextRef="duration_CY_C_only">https://www.issworld.com/en/investor/investor-relations/corporate-governance</mrv:LinkToCorporateGovernanceReport><mrv:StatementOfTargetFiguresAndPoliciesForTheUnderrepresentedGender contextRef="duration_CY_C_only">Competencies and diversity<br/>The Board and the EGM recognise the importance<br/>of promoting diversity at management<br/>levels and have implemented policies regarding<br/>competencies and diversity in respect of Board<br/>and EGMB nominations according to which we<br/>are committed to selecting the best candidate<br/>while aspiring to have diversity in gender as well<br/>as in broader terms. Emphasis is placed on:<br/>⢠experience and expertise (such as industry,<br/>strategy and value creation, leadership of<br/>large international companies, transformational<br/>change, people development and<br/>succession, sales and marketing, IT and<br/>technology, finance, risk management, and<br/>corporate responsibility);<br/>⢠diversity (incl. age, gender, new talent and<br/>international experience) and diversity of<br/>perspectives; and<br/>⢠personal characteristics matching ISSâs values<br/>and leadership principles.<br/>The Boardâs gender diversity target of having<br/>at least 40% women elected by the general<br/>meeting on the Board by 2020 was met with<br/>43% of these Board members being women and<br/>including employee representatives, 50% of our<br/>Board is women.<br/>To improve the gender balance in management<br/>positions at ISSâs global head office, we continue<br/>leveraging our Diversity Policy, which defines a<br/>number of initiatives, including our recruitment<br/>policy, requiring us to short-list at least one<br/>female candidate in all searches for vacant<br/>positions. We also continuously develop our<br/>succession planning aiming at identifying female<br/>successors and tabling the matter of women in<br/>leadership at ISS for discussion at least once a<br/>year at EGM level. Furthermore, it is our policy to<br/>ensure strong representation of women in various<br/>ISS leadership development and graduate<br/>programmes across the Group and at the global<br/>head office in Copenhagen, and in the future,<br/>also in our Hub in Warsaw, Poland. This principle<br/>is also applied in our two main talent initiatives:<br/>In the Global Management Trainee Programme<br/>we have ensured a 50/50 gender split in every<br/>yearly cohort since its launch in 2014. And in<br/>our talent development programme for senior<br/>executives â the Leadership Mastery programme<br/>â where we currently have 35% female<br/>participation.<br/>The representation of women at management<br/>level at the global head office is currently at 28%<br/>and have increased slightly in 2020 compared<br/>to 2019. At our EGM, the female representation<br/>has increased from 10% last year to currently<br/>20%. 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unitRef="DKK">1298000000</ifrs-full:CurrentBorrowingsAndCurrentPortionOfNoncurrentBorrowings><ifrs-full:CurrentBorrowingsAndCurrentPortionOfNoncurrentBorrowings contextRef="instant_LY_C_only" decimals="-6" unitRef="DKK">1197000000</ifrs-full:CurrentBorrowingsAndCurrentPortionOfNoncurrentBorrowings><ifrs-full:NoncurrentPayablesToRelatedParties contextRef="instant_CY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_only" decimals="-6" unitRef="DKK">3116000000</ifrs-full:NoncurrentPayablesToRelatedParties><ifrs-full:NoncurrentPayablesToRelatedParties contextRef="instant_LY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_only" decimals="-6" unitRef="DKK">0</ifrs-full:NoncurrentPayablesToRelatedParties><ifrs-full:DeferredTaxLiabilities contextRef="instant_CY_C_only" decimals="-6" unitRef="DKK">1022000000</ifrs-full:DeferredTaxLiabilities><ifrs-full:DeferredTaxLiabilities contextRef="instant_LY_C_only" decimals="-6" unitRef="DKK">1344000000</ifrs-full:DeferredTaxLiabilities><ifrs-full:DeferredTaxLiabilities contextRef="instant_CY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_only" decimals="-6" unitRef="DKK">203000000</ifrs-full:DeferredTaxLiabilities><ifrs-full:DeferredTaxLiabilities contextRef="instant_LY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_only" decimals="-6" unitRef="DKK">263000000</ifrs-full:DeferredTaxLiabilities><ifrs-full:NoncurrentRecognisedLiabilitiesDefinedBenefitPlan contextRef="instant_CY_C_only" decimals="-6" unitRef="DKK">1507000000</ifrs-full:NoncurrentRecognisedLiabilitiesDefinedBenefitPlan><ifrs-full:NoncurrentRecognisedLiabilitiesDefinedBenefitPlan contextRef="instant_LY_C_only" decimals="-6" unitRef="DKK">1259000000</ifrs-full:NoncurrentRecognisedLiabilitiesDefinedBenefitPlan><ifrs-full:NoncurrentLiabilities contextRef="instant_CY_C_only" decimals="-6" unitRef="DKK">20498000000</ifrs-full:NoncurrentLiabilities><ifrs-full:NoncurrentLiabilities contextRef="instant_LY_C_only" decimals="-6" unitRef="DKK">19169000000</ifrs-full:NoncurrentLiabilities><ifrs-full:NoncurrentLiabilities contextRef="instant_CY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_only" decimals="-6" unitRef="DKK">3319000000</ifrs-full:NoncurrentLiabilities><ifrs-full:NoncurrentLiabilities contextRef="instant_LY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_only" decimals="-6" unitRef="DKK">263000000</ifrs-full:NoncurrentLiabilities><ifrs-full:CurrentProvisions contextRef="instant_CY_C_only" decimals="-6" unitRef="DKK">1302000000</ifrs-full:CurrentProvisions><ifrs-full:CurrentProvisions contextRef="instant_LY_C_only" decimals="-6" unitRef="DKK">308000000</ifrs-full:CurrentProvisions><ifrs-full:TradeAndOtherCurrentPayablesToTradeSuppliers contextRef="instant_CY_C_only" decimals="-6" unitRef="DKK">5083000000</ifrs-full:TradeAndOtherCurrentPayablesToTradeSuppliers><ifrs-full:TradeAndOtherCurrentPayablesToTradeSuppliers contextRef="instant_LY_C_only" decimals="-6" unitRef="DKK">7034000000</ifrs-full:TradeAndOtherCurrentPayablesToTradeSuppliers><ifrs-full:TradeAndOtherCurrentPayablesToTradeSuppliers contextRef="instant_CY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_only" decimals="-6" unitRef="DKK">20000000</ifrs-full:TradeAndOtherCurrentPayablesToTradeSuppliers><ifrs-full:TradeAndOtherCurrentPayablesToTradeSuppliers contextRef="instant_LY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_only" decimals="-6" unitRef="DKK">12000000</ifrs-full:TradeAndOtherCurrentPayablesToTradeSuppliers><ifrs-full:TradeAndOtherCurrentPayablesToRelatedParties contextRef="instant_CY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_only" decimals="-6" unitRef="DKK">58000000</ifrs-full:TradeAndOtherCurrentPayablesToRelatedParties><ifrs-full:TradeAndOtherCurrentPayablesToRelatedParties contextRef="instant_LY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_only" decimals="-6" unitRef="DKK">116000000</ifrs-full:TradeAndOtherCurrentPayablesToRelatedParties><ifrs-full:OtherCurrentPayables contextRef="instant_CY_C_only" decimals="-6" unitRef="DKK">7899000000</ifrs-full:OtherCurrentPayables><ifrs-full:OtherCurrentPayables contextRef="instant_LY_C_only" decimals="-6" unitRef="DKK">8625000000</ifrs-full:OtherCurrentPayables><ifrs-full:CurrentTaxLiabilitiesCurrent contextRef="instant_CY_C_only" decimals="-6" unitRef="DKK">142000000</ifrs-full:CurrentTaxLiabilitiesCurrent><ifrs-full:CurrentTaxLiabilitiesCurrent contextRef="instant_LY_C_only" decimals="-6" unitRef="DKK">276000000</ifrs-full:CurrentTaxLiabilitiesCurrent><ifrs-full:CurrentTaxLiabilitiesCurrent contextRef="instant_CY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_only" decimals="-6" unitRef="DKK">0</ifrs-full:CurrentTaxLiabilitiesCurrent><ifrs-full:CurrentTaxLiabilitiesCurrent contextRef="instant_LY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_only" decimals="-6" unitRef="DKK">2000000</ifrs-full:CurrentTaxLiabilitiesCurrent><ifrs-full:LiabilitiesIncludedInDisposalGroupsClassifiedAsHeldForSale contextRef="instant_CY_C_only" decimals="-6" unitRef="DKK">838000000</ifrs-full:LiabilitiesIncludedInDisposalGroupsClassifiedAsHeldForSale><ifrs-full:LiabilitiesIncludedInDisposalGroupsClassifiedAsHeldForSale contextRef="instant_LY_C_only" decimals="-6" unitRef="DKK">905000000</ifrs-full:LiabilitiesIncludedInDisposalGroupsClassifiedAsHeldForSale><ifrs-full:CurrentLiabilities contextRef="instant_CY_C_only" decimals="-6" unitRef="DKK">16562000000</ifrs-full:CurrentLiabilities><ifrs-full:CurrentLiabilities contextRef="instant_LY_C_only" decimals="-6" unitRef="DKK">18345000000</ifrs-full:CurrentLiabilities><ifrs-full:CurrentLiabilities contextRef="instant_CY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_only" decimals="-6" unitRef="DKK">78000000</ifrs-full:CurrentLiabilities><ifrs-full:CurrentLiabilities contextRef="instant_LY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_only" decimals="-6" unitRef="DKK">130000000</ifrs-full:CurrentLiabilities><ifrs-full:Liabilities contextRef="instant_CY_C_only" decimals="-6" unitRef="DKK">37060000000</ifrs-full:Liabilities><ifrs-full:Liabilities contextRef="instant_LY_C_only" decimals="-6" unitRef="DKK">37514000000</ifrs-full:Liabilities><ifrs-full:Liabilities contextRef="instant_CY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_only" decimals="-6" unitRef="DKK">3397000000</ifrs-full:Liabilities><ifrs-full:Liabilities contextRef="instant_LY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_only" decimals="-6" unitRef="DKK">393000000</ifrs-full:Liabilities><ifrs-full:EquityAndLiabilities contextRef="instant_CY_C_only" decimals="-6" unitRef="DKK">43605000000</ifrs-full:EquityAndLiabilities><ifrs-full:EquityAndLiabilities contextRef="instant_LY_C_only" decimals="-6" unitRef="DKK">50061000000</ifrs-full:EquityAndLiabilities><ifrs-full:EquityAndLiabilities contextRef="instant_CY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_only" decimals="-6" unitRef="DKK">27713000000</ifrs-full:EquityAndLiabilities><ifrs-full:EquityAndLiabilities contextRef="instant_LY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_only" decimals="-6" unitRef="DKK">24718000000</ifrs-full:EquityAndLiabilities><ifrs-dk:AdjustmentsForDepreciationAndImpairmentLoss contextRef="duration_CY_C_only" decimals="-6" unitRef="DKK">1855000000</ifrs-dk:AdjustmentsForDepreciationAndImpairmentLoss><ifrs-dk:AdjustmentsForDepreciationAndImpairmentLoss contextRef="duration_LY_C_only" decimals="-6" unitRef="DKK">1617000000</ifrs-dk:AdjustmentsForDepreciationAndImpairmentLoss><ifrs-full:AdjustmentsForProvisions contextRef="duration_CY_C_only" decimals="-6" unitRef="DKK">1512000000</ifrs-full:AdjustmentsForProvisions><ifrs-full:AdjustmentsForProvisions contextRef="duration_LY_C_only" decimals="-6" unitRef="DKK">225000000</ifrs-full:AdjustmentsForProvisions><ifrs-full:AdjustmentsForSharebasedPayments contextRef="duration_CY_C_only" decimals="-6" unitRef="DKK">27000000</ifrs-full:AdjustmentsForSharebasedPayments><ifrs-full:AdjustmentsForSharebasedPayments contextRef="duration_LY_C_only" decimals="-6" unitRef="DKK">18000000</ifrs-full:AdjustmentsForSharebasedPayments><ifrs-full:AdjustmentsForSharebasedPayments contextRef="duration_CY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_only" decimals="-6" unitRef="DKK">8000000</ifrs-full:AdjustmentsForSharebasedPayments><ifrs-full:AdjustmentsForSharebasedPayments contextRef="duration_LY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_only" decimals="-6" unitRef="DKK">17000000</ifrs-full:AdjustmentsForSharebasedPayments><ifrs-dk:AdjustmentsForDecreaseIncreaseInWorkingCapital contextRef="duration_CY_C_only" decimals="-6" unitRef="DKK">951000000</ifrs-dk:AdjustmentsForDecreaseIncreaseInWorkingCapital><ifrs-dk:AdjustmentsForDecreaseIncreaseInWorkingCapital contextRef="duration_LY_C_only" decimals="-6" unitRef="DKK">-2019000000</ifrs-dk:AdjustmentsForDecreaseIncreaseInWorkingCapital><ifrs-dk:AdjustmentsForDecreaseIncreaseInWorkingCapital contextRef="duration_CY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_only" decimals="-6" unitRef="DKK">6000000</ifrs-dk:AdjustmentsForDecreaseIncreaseInWorkingCapital><ifrs-dk:AdjustmentsForDecreaseIncreaseInWorkingCapital contextRef="duration_LY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_only" decimals="-6" unitRef="DKK">-4000000</ifrs-dk:AdjustmentsForDecreaseIncreaseInWorkingCapital><ifrs-full:InterestPaidClassifiedAsOperatingActivities contextRef="duration_CY_C_only" decimals="-6" unitRef="DKK">514000000</ifrs-full:InterestPaidClassifiedAsOperatingActivities><ifrs-full:InterestPaidClassifiedAsOperatingActivities contextRef="duration_LY_C_only" decimals="-6" unitRef="DKK">672000000</ifrs-full:InterestPaidClassifiedAsOperatingActivities><ifrs-full:InterestReceivedClassifiedAsOperatingActivities contextRef="duration_CY_C_only" decimals="-6" unitRef="DKK">71000000</ifrs-full:InterestReceivedClassifiedAsOperatingActivities><ifrs-full:InterestReceivedClassifiedAsOperatingActivities contextRef="duration_LY_C_only" decimals="-6" unitRef="DKK">45000000</ifrs-full:InterestReceivedClassifiedAsOperatingActivities><ifrs-full:IncomeTaxesPaidRefundClassifiedAsOperatingActivities contextRef="duration_CY_C_only" decimals="-6" unitRef="DKK">666000000</ifrs-full:IncomeTaxesPaidRefundClassifiedAsOperatingActivities><ifrs-full:IncomeTaxesPaidRefundClassifiedAsOperatingActivities contextRef="duration_LY_C_only" decimals="-6" unitRef="DKK">513000000</ifrs-full:IncomeTaxesPaidRefundClassifiedAsOperatingActivities><ifrs-full:IncomeTaxesPaidRefundClassifiedAsOperatingActivities contextRef="duration_CY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_only" decimals="-6" unitRef="DKK">108000000</ifrs-full:IncomeTaxesPaidRefundClassifiedAsOperatingActivities><ifrs-full:IncomeTaxesPaidRefundClassifiedAsOperatingActivities contextRef="duration_LY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_only" decimals="-6" unitRef="DKK">-136000000</ifrs-full:IncomeTaxesPaidRefundClassifiedAsOperatingActivities><ifrs-full:OtherInflowsOutflowsOfCashClassifiedAsOperatingActivities contextRef="duration_CY_C_only" decimals="-6" unitRef="DKK">-441000000</ifrs-full:OtherInflowsOutflowsOfCashClassifiedAsOperatingActivities><ifrs-full:OtherInflowsOutflowsOfCashClassifiedAsOperatingActivities contextRef="duration_LY_C_only" decimals="-6" unitRef="DKK">-16000000</ifrs-full:OtherInflowsOutflowsOfCashClassifiedAsOperatingActivities><ifrs-dk:NameOfComponentOfCashFlowsFromUsedInOperatingActivities contextRef="duration_CY_C_IdentificationOfComponentOfCashFlowsFromUsedInOperatingActivitiesDimension_ifrs-dk_componentOfCashFlowsIdentifier_only_1">Operating profit before other items</ifrs-dk:NameOfComponentOfCashFlowsFromUsedInOperatingActivities><ifrs-dk:NameOfComponentOfCashFlowsFromUsedInOperatingActivities contextRef="duration_LY_C_IdentificationOfComponentOfCashFlowsFromUsedInOperatingActivitiesDimension_ifrs-dk_componentOfCashFlowsIdentifier_only_1">Operating profit before other items</ifrs-dk:NameOfComponentOfCashFlowsFromUsedInOperatingActivities><ifrs-dk:NameOfComponentOfCashFlowsFromUsedInOperatingActivities contextRef="duration_CY_C_IdentificationOfComponentOfCashFlowsFromUsedInOperatingActivitiesDimension_ifrs-dk_componentOfCashFlowsIdentifier_only_2">Operating profit before other items from discontinued operations</ifrs-dk:NameOfComponentOfCashFlowsFromUsedInOperatingActivities><ifrs-dk:NameOfComponentOfCashFlowsFromUsedInOperatingActivities contextRef="duration_LY_C_IdentificationOfComponentOfCashFlowsFromUsedInOperatingActivitiesDimension_ifrs-dk_componentOfCashFlowsIdentifier_only_2">Operating profit before other items from discontinued operations</ifrs-dk:NameOfComponentOfCashFlowsFromUsedInOperatingActivities><ifrs-dk:NameOfComponentOfCashFlowsFromUsedInOperatingActivities contextRef="duration_CY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_IdentificationOfComponentOfCashFlowsFromUsedInOperatingActivitiesDimension_ifrs-dk_componentOfCashFlowsIdentifier_only_3">Interest received from companies within the ISS Group</ifrs-dk:NameOfComponentOfCashFlowsFromUsedInOperatingActivities><ifrs-dk:NameOfComponentOfCashFlowsFromUsedInOperatingActivities contextRef="duration_LY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_IdentificationOfComponentOfCashFlowsFromUsedInOperatingActivitiesDimension_ifrs-dk_componentOfCashFlowsIdentifier_only_3">Interest received from companies within the ISS Group</ifrs-dk:NameOfComponentOfCashFlowsFromUsedInOperatingActivities><ifrs-dk:NameOfComponentOfCashFlowsFromUsedInOperatingActivities contextRef="duration_CY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_IdentificationOfComponentOfCashFlowsFromUsedInOperatingActivitiesDimension_ifrs-dk_componentOfCashFlowsIdentifier_only_4">Joint taxation contribution (paid)/received, net</ifrs-dk:NameOfComponentOfCashFlowsFromUsedInOperatingActivities><ifrs-dk:NameOfComponentOfCashFlowsFromUsedInOperatingActivities contextRef="duration_LY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_IdentificationOfComponentOfCashFlowsFromUsedInOperatingActivitiesDimension_ifrs-dk_componentOfCashFlowsIdentifier_only_4">Joint taxation contribution (paid)/received, net</ifrs-dk:NameOfComponentOfCashFlowsFromUsedInOperatingActivities><ifrs-dk:AmountOfComponentOfCashFlowsFromUsedInOperatingActivities contextRef="duration_CY_C_IdentificationOfComponentOfCashFlowsFromUsedInOperatingActivitiesDimension_ifrs-dk_componentOfCashFlowsIdentifier_only_1" decimals="-6" unitRef="DKK">-3226000000</ifrs-dk:AmountOfComponentOfCashFlowsFromUsedInOperatingActivities><ifrs-dk:AmountOfComponentOfCashFlowsFromUsedInOperatingActivities contextRef="duration_LY_C_IdentificationOfComponentOfCashFlowsFromUsedInOperatingActivitiesDimension_ifrs-dk_componentOfCashFlowsIdentifier_only_1" decimals="-6" unitRef="DKK">3252000000</ifrs-dk:AmountOfComponentOfCashFlowsFromUsedInOperatingActivities><ifrs-dk:AmountOfComponentOfCashFlowsFromUsedInOperatingActivities contextRef="duration_CY_C_IdentificationOfComponentOfCashFlowsFromUsedInOperatingActivitiesDimension_ifrs-dk_componentOfCashFlowsIdentifier_only_2" decimals="-6" unitRef="DKK">70000000</ifrs-dk:AmountOfComponentOfCashFlowsFromUsedInOperatingActivities><ifrs-dk:AmountOfComponentOfCashFlowsFromUsedInOperatingActivities contextRef="duration_LY_C_IdentificationOfComponentOfCashFlowsFromUsedInOperatingActivitiesDimension_ifrs-dk_componentOfCashFlowsIdentifier_only_2" decimals="-6" unitRef="DKK">127000000</ifrs-dk:AmountOfComponentOfCashFlowsFromUsedInOperatingActivities><ifrs-dk:AmountOfComponentOfCashFlowsFromUsedInOperatingActivities contextRef="duration_CY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_IdentificationOfComponentOfCashFlowsFromUsedInOperatingActivitiesDimension_ifrs-dk_componentOfCashFlowsIdentifier_only_3" decimals="-6" unitRef="DKK">5000000</ifrs-dk:AmountOfComponentOfCashFlowsFromUsedInOperatingActivities><ifrs-dk:AmountOfComponentOfCashFlowsFromUsedInOperatingActivities contextRef="duration_LY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_IdentificationOfComponentOfCashFlowsFromUsedInOperatingActivitiesDimension_ifrs-dk_componentOfCashFlowsIdentifier_only_3" decimals="-6" unitRef="DKK">2000000</ifrs-dk:AmountOfComponentOfCashFlowsFromUsedInOperatingActivities><ifrs-dk:AmountOfComponentOfCashFlowsFromUsedInOperatingActivities contextRef="duration_CY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_IdentificationOfComponentOfCashFlowsFromUsedInOperatingActivitiesDimension_ifrs-dk_componentOfCashFlowsIdentifier_only_4" decimals="-6" unitRef="DKK">-36000000</ifrs-dk:AmountOfComponentOfCashFlowsFromUsedInOperatingActivities><ifrs-dk:AmountOfComponentOfCashFlowsFromUsedInOperatingActivities contextRef="duration_LY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_IdentificationOfComponentOfCashFlowsFromUsedInOperatingActivitiesDimension_ifrs-dk_componentOfCashFlowsIdentifier_only_4" decimals="-6" unitRef="DKK">175000000</ifrs-dk:AmountOfComponentOfCashFlowsFromUsedInOperatingActivities><ifrs-full:CashFlowsFromUsedInOperatingActivities contextRef="duration_CY_C_only" decimals="-6" unitRef="DKK">-361000000</ifrs-full:CashFlowsFromUsedInOperatingActivities><ifrs-full:CashFlowsFromUsedInOperatingActivities contextRef="duration_LY_C_only" decimals="-6" unitRef="DKK">2064000000</ifrs-full:CashFlowsFromUsedInOperatingActivities><ifrs-full:CashFlowsFromUsedInOperatingActivities contextRef="duration_CY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_only" decimals="-6" unitRef="DKK">-185000000</ifrs-full:CashFlowsFromUsedInOperatingActivities><ifrs-full:CashFlowsFromUsedInOperatingActivities contextRef="duration_LY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_only" decimals="-6" unitRef="DKK">290000000</ifrs-full:CashFlowsFromUsedInOperatingActivities><ifrs-full:CashFlowsFromLosingControlOfSubsidiariesOrOtherBusinessesClassifiedAsInvestingActivities contextRef="duration_CY_C_only" decimals="-6" unitRef="DKK">-505000000</ifrs-full:CashFlowsFromLosingControlOfSubsidiariesOrOtherBusinessesClassifiedAsInvestingActivities><ifrs-full:CashFlowsFromLosingControlOfSubsidiariesOrOtherBusinessesClassifiedAsInvestingActivities contextRef="duration_LY_C_only" decimals="-6" unitRef="DKK">-691000000</ifrs-full:CashFlowsFromLosingControlOfSubsidiariesOrOtherBusinessesClassifiedAsInvestingActivities><ifrs-full:CashFlowsUsedInObtainingControlOfSubsidiariesOrOtherBusinessesClassifiedAsInvestingActivities contextRef="duration_CY_C_only" decimals="-6" unitRef="DKK">102000000</ifrs-full:CashFlowsUsedInObtainingControlOfSubsidiariesOrOtherBusinessesClassifiedAsInvestingActivities><ifrs-full:CashFlowsUsedInObtainingControlOfSubsidiariesOrOtherBusinessesClassifiedAsInvestingActivities contextRef="duration_LY_C_only" decimals="-6" unitRef="DKK">75000000</ifrs-full:CashFlowsUsedInObtainingControlOfSubsidiariesOrOtherBusinessesClassifiedAsInvestingActivities><ifrs-dk:IncreaseOfShareCapital contextRef="duration_CY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_only" decimals="-6" unitRef="DKK">-5000000000</ifrs-dk:IncreaseOfShareCapital><ifrs-dk:IncreaseOfShareCapital contextRef="duration_LY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_only" decimals="-6" unitRef="DKK">0</ifrs-dk:IncreaseOfShareCapital><ifrs-full:DividendsReceivedClassifiedAsInvestingActivities contextRef="duration_CY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_only" decimals="-6" unitRef="DKK">0</ifrs-full:DividendsReceivedClassifiedAsInvestingActivities><ifrs-full:DividendsReceivedClassifiedAsInvestingActivities contextRef="duration_LY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_only" decimals="-6" unitRef="DKK">1500000000</ifrs-full:DividendsReceivedClassifiedAsInvestingActivities><ifrs-dk:NameOfComponentOfCashFlowsFromUsedInInvestingActivities contextRef="duration_CY_C_IdentificationOfComponentOfCashFlowsFromUsedInInvestingActivitiesDimension_ifrs-dk_componentOfCashFlowsIdentifier_only_11">Acquisition of intangible assets and property, plant and equipment </ifrs-dk:NameOfComponentOfCashFlowsFromUsedInInvestingActivities><ifrs-dk:NameOfComponentOfCashFlowsFromUsedInInvestingActivities contextRef="duration_LY_C_IdentificationOfComponentOfCashFlowsFromUsedInInvestingActivitiesDimension_ifrs-dk_componentOfCashFlowsIdentifier_only_11">Acquisition of intangible assets and property, plant and equipment </ifrs-dk:NameOfComponentOfCashFlowsFromUsedInInvestingActivities><ifrs-dk:NameOfComponentOfCashFlowsFromUsedInInvestingActivities contextRef="duration_CY_C_IdentificationOfComponentOfCashFlowsFromUsedInInvestingActivitiesDimension_ifrs-dk_componentOfCashFlowsIdentifier_only_22">Disposal of intangible assets and property, plant and equipment</ifrs-dk:NameOfComponentOfCashFlowsFromUsedInInvestingActivities><ifrs-dk:NameOfComponentOfCashFlowsFromUsedInInvestingActivities contextRef="duration_LY_C_IdentificationOfComponentOfCashFlowsFromUsedInInvestingActivitiesDimension_ifrs-dk_componentOfCashFlowsIdentifier_only_22">Disposal of intangible assets and property, plant and equipment</ifrs-dk:NameOfComponentOfCashFlowsFromUsedInInvestingActivities><ifrs-dk:NameOfComponentOfCashFlowsFromUsedInInvestingActivities contextRef="duration_CY_C_IdentificationOfComponentOfCashFlowsFromUsedInInvestingActivitiesDimension_ifrs-dk_componentOfCashFlowsIdentifier_only_23">Acquisition of financial assets, net</ifrs-dk:NameOfComponentOfCashFlowsFromUsedInInvestingActivities><ifrs-dk:NameOfComponentOfCashFlowsFromUsedInInvestingActivities contextRef="duration_LY_C_IdentificationOfComponentOfCashFlowsFromUsedInInvestingActivitiesDimension_ifrs-dk_componentOfCashFlowsIdentifier_only_23">Acquisition of financial assets, net</ifrs-dk:NameOfComponentOfCashFlowsFromUsedInInvestingActivities><ifrs-dk:AmountOfComponentOfCashFlowsFromUsedInInvestingActivities contextRef="duration_CY_C_IdentificationOfComponentOfCashFlowsFromUsedInInvestingActivitiesDimension_ifrs-dk_componentOfCashFlowsIdentifier_only_11" decimals="-6" unitRef="DKK">-712000000</ifrs-dk:AmountOfComponentOfCashFlowsFromUsedInInvestingActivities><ifrs-dk:AmountOfComponentOfCashFlowsFromUsedInInvestingActivities contextRef="duration_LY_C_IdentificationOfComponentOfCashFlowsFromUsedInInvestingActivitiesDimension_ifrs-dk_componentOfCashFlowsIdentifier_only_11" decimals="-6" unitRef="DKK">-1133000000</ifrs-dk:AmountOfComponentOfCashFlowsFromUsedInInvestingActivities><ifrs-dk:AmountOfComponentOfCashFlowsFromUsedInInvestingActivities contextRef="duration_CY_C_IdentificationOfComponentOfCashFlowsFromUsedInInvestingActivitiesDimension_ifrs-dk_componentOfCashFlowsIdentifier_only_22" decimals="-6" unitRef="DKK">31000000</ifrs-dk:AmountOfComponentOfCashFlowsFromUsedInInvestingActivities><ifrs-dk:AmountOfComponentOfCashFlowsFromUsedInInvestingActivities contextRef="duration_LY_C_IdentificationOfComponentOfCashFlowsFromUsedInInvestingActivitiesDimension_ifrs-dk_componentOfCashFlowsIdentifier_only_22" decimals="-6" unitRef="DKK">38000000</ifrs-dk:AmountOfComponentOfCashFlowsFromUsedInInvestingActivities><ifrs-dk:AmountOfComponentOfCashFlowsFromUsedInInvestingActivities contextRef="duration_CY_C_IdentificationOfComponentOfCashFlowsFromUsedInInvestingActivitiesDimension_ifrs-dk_componentOfCashFlowsIdentifier_only_23" decimals="-6" unitRef="DKK">-48000000</ifrs-dk:AmountOfComponentOfCashFlowsFromUsedInInvestingActivities><ifrs-dk:AmountOfComponentOfCashFlowsFromUsedInInvestingActivities contextRef="duration_LY_C_IdentificationOfComponentOfCashFlowsFromUsedInInvestingActivitiesDimension_ifrs-dk_componentOfCashFlowsIdentifier_only_23" decimals="-6" unitRef="DKK">-51000000</ifrs-dk:AmountOfComponentOfCashFlowsFromUsedInInvestingActivities><ifrs-full:CashFlowsFromUsedInInvestingActivities contextRef="duration_CY_C_only" decimals="-6" unitRef="DKK">-326000000</ifrs-full:CashFlowsFromUsedInInvestingActivities><ifrs-full:CashFlowsFromUsedInInvestingActivities contextRef="duration_LY_C_only" decimals="-6" unitRef="DKK">-530000000</ifrs-full:CashFlowsFromUsedInInvestingActivities><ifrs-full:CashFlowsFromUsedInInvestingActivities contextRef="duration_CY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_only" decimals="-6" unitRef="DKK">-5000000000</ifrs-full:CashFlowsFromUsedInInvestingActivities><ifrs-full:CashFlowsFromUsedInInvestingActivities contextRef="duration_LY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_only" decimals="-6" unitRef="DKK">1500000000</ifrs-full:CashFlowsFromUsedInInvestingActivities><ifrs-full:ProceedsFromBorrowingsClassifiedAsFinancingActivities contextRef="duration_CY_C_only" decimals="-6" unitRef="DKK">3694000000</ifrs-full:ProceedsFromBorrowingsClassifiedAsFinancingActivities><ifrs-full:ProceedsFromBorrowingsClassifiedAsFinancingActivities contextRef="duration_LY_C_only" decimals="-6" unitRef="DKK">3695000000</ifrs-full:ProceedsFromBorrowingsClassifiedAsFinancingActivities><ifrs-full:RepaymentsOfBorrowingsClassifiedAsFinancingActivities contextRef="duration_CY_C_only" decimals="-6" unitRef="DKK">2234000000</ifrs-full:RepaymentsOfBorrowingsClassifiedAsFinancingActivities><ifrs-full:RepaymentsOfBorrowingsClassifiedAsFinancingActivities contextRef="duration_LY_C_only" decimals="-6" unitRef="DKK">6717000000</ifrs-full:RepaymentsOfBorrowingsClassifiedAsFinancingActivities><ifrs-full:PaymentsOfFinanceLeaseLiabilitiesClassifiedAsFinancingActivities contextRef="duration_CY_C_only" decimals="-6" unitRef="DKK">1019000000</ifrs-full:PaymentsOfFinanceLeaseLiabilitiesClassifiedAsFinancingActivities><ifrs-full:PaymentsOfFinanceLeaseLiabilitiesClassifiedAsFinancingActivities contextRef="duration_LY_C_only" decimals="-6" unitRef="DKK">1080000000</ifrs-full:PaymentsOfFinanceLeaseLiabilitiesClassifiedAsFinancingActivities><ifrs-full:DividendsPaidClassifiedAsFinancingActivities contextRef="duration_CY_C_only" decimals="-6" unitRef="DKK">0</ifrs-full:DividendsPaidClassifiedAsFinancingActivities><ifrs-full:DividendsPaidClassifiedAsFinancingActivities contextRef="duration_LY_C_only" decimals="-6" unitRef="DKK">1422000000</ifrs-full:DividendsPaidClassifiedAsFinancingActivities><ifrs-full:DividendsPaidClassifiedAsFinancingActivities contextRef="duration_CY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_only" decimals="-6" unitRef="DKK">0</ifrs-full:DividendsPaidClassifiedAsFinancingActivities><ifrs-full:DividendsPaidClassifiedAsFinancingActivities contextRef="duration_LY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_only" decimals="-6" unitRef="DKK">1422000000</ifrs-full:DividendsPaidClassifiedAsFinancingActivities><ifrs-dk:DividensDistributedToNonControllingInterests contextRef="duration_CY_C_only" decimals="-6" unitRef="DKK">0</ifrs-dk:DividensDistributedToNonControllingInterests><ifrs-dk:DividensDistributedToNonControllingInterests contextRef="duration_LY_C_only" decimals="-6" unitRef="DKK">10000000</ifrs-dk:DividensDistributedToNonControllingInterests><ifrs-full:OtherInflowsOutflowsOfCashClassifiedAsFinancingActivities contextRef="duration_CY_C_only" decimals="-6" unitRef="DKK">662000000</ifrs-full:OtherInflowsOutflowsOfCashClassifiedAsFinancingActivities><ifrs-full:OtherInflowsOutflowsOfCashClassifiedAsFinancingActivities contextRef="duration_LY_C_only" decimals="-6" unitRef="DKK">-337000000</ifrs-full:OtherInflowsOutflowsOfCashClassifiedAsFinancingActivities><ifrs-full:OtherInflowsOutflowsOfCashClassifiedAsFinancingActivities contextRef="duration_CY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_only" decimals="-6" unitRef="DKK">-1000000</ifrs-full:OtherInflowsOutflowsOfCashClassifiedAsFinancingActivities><ifrs-full:OtherInflowsOutflowsOfCashClassifiedAsFinancingActivities contextRef="duration_LY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_only" decimals="-6" unitRef="DKK">0</ifrs-full:OtherInflowsOutflowsOfCashClassifiedAsFinancingActivities><ifrs-dk:NameOfComponentOfCashFlowsFromUsedInFinancingActivities contextRef="duration_CY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_IdentificationOfComponentOfCashFlowsFromUsedInFinancingActivitiesDimension_ifrs-dk_componentOfCashFlowsIdentifier_only_42">Payments (to)/from companies within the ISS Group, net</ifrs-dk:NameOfComponentOfCashFlowsFromUsedInFinancingActivities><ifrs-dk:NameOfComponentOfCashFlowsFromUsedInFinancingActivities contextRef="duration_LY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_IdentificationOfComponentOfCashFlowsFromUsedInFinancingActivitiesDimension_ifrs-dk_componentOfCashFlowsIdentifier_only_42">Payments (to)/from companies within the ISS Group, net</ifrs-dk:NameOfComponentOfCashFlowsFromUsedInFinancingActivities><ifrs-dk:AmountOfComponentOfCashFlowsFromUsedInFinancingActivities contextRef="duration_CY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_IdentificationOfComponentOfCashFlowsFromUsedInFinancingActivitiesDimension_ifrs-dk_componentOfCashFlowsIdentifier_only_42" decimals="-6" unitRef="DKK">5186000000</ifrs-dk:AmountOfComponentOfCashFlowsFromUsedInFinancingActivities><ifrs-dk:AmountOfComponentOfCashFlowsFromUsedInFinancingActivities contextRef="duration_LY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_IdentificationOfComponentOfCashFlowsFromUsedInFinancingActivitiesDimension_ifrs-dk_componentOfCashFlowsIdentifier_only_42" decimals="-6" unitRef="DKK">-368000000</ifrs-dk:AmountOfComponentOfCashFlowsFromUsedInFinancingActivities><ifrs-full:CashFlowsFromUsedInFinancingActivities contextRef="duration_CY_C_only" decimals="-6" unitRef="DKK">1103000000</ifrs-full:CashFlowsFromUsedInFinancingActivities><ifrs-full:CashFlowsFromUsedInFinancingActivities contextRef="duration_LY_C_only" decimals="-6" unitRef="DKK">-5871000000</ifrs-full:CashFlowsFromUsedInFinancingActivities><ifrs-full:CashFlowsFromUsedInFinancingActivities contextRef="duration_CY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_only" decimals="-6" unitRef="DKK">5185000000</ifrs-full:CashFlowsFromUsedInFinancingActivities><ifrs-full:CashFlowsFromUsedInFinancingActivities contextRef="duration_LY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_only" decimals="-6" unitRef="DKK">-1790000000</ifrs-full:CashFlowsFromUsedInFinancingActivities><ifrs-full:IncreaseDecreaseInCashAndCashEquivalentsBeforeEffectOfExchangeRateChanges contextRef="duration_CY_C_only" decimals="-6" unitRef="DKK">416000000</ifrs-full:IncreaseDecreaseInCashAndCashEquivalentsBeforeEffectOfExchangeRateChanges><ifrs-full:IncreaseDecreaseInCashAndCashEquivalentsBeforeEffectOfExchangeRateChanges contextRef="duration_LY_C_only" decimals="-6" unitRef="DKK">-4337000000</ifrs-full:IncreaseDecreaseInCashAndCashEquivalentsBeforeEffectOfExchangeRateChanges><ifrs-full:IncreaseDecreaseInCashAndCashEquivalentsBeforeEffectOfExchangeRateChanges contextRef="duration_CY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_only" decimals="-6" unitRef="DKK">0</ifrs-full:IncreaseDecreaseInCashAndCashEquivalentsBeforeEffectOfExchangeRateChanges><ifrs-full:IncreaseDecreaseInCashAndCashEquivalentsBeforeEffectOfExchangeRateChanges contextRef="duration_LY_ConsolidatedAndSeparateFinancialStatementsAxis_ifrs-full_SeparateMember_only" decimals="-6" unitRef="DKK">0</ifrs-full:IncreaseDecreaseInCashAndCashEquivalentsBeforeEffectOfExchangeRateChanges><ifrs-full:EffectOfExchangeRateChangesOnCashAndCashEquivalents contextRef="duration_CY_C_only" decimals="-6" unitRef="DKK">-344000000</ifrs-full:EffectOfExchangeRateChangesOnCashAndCashEquivalents><ifrs-full:EffectOfExchangeRateChangesOnCashAndCashEquivalents contextRef="duration_LY_C_only" decimals="-6" unitRef="DKK">173000000</ifrs-full:EffectOfExchangeRateChangesOnCashAndCashEquivalents><PP:PP_611C99A6_8962_4BBB_9D4C_313FF28051E1 contextRef="instant_CY_C_only" decimals="-6" unitRef="DKK">-1794000000</PP:PP_611C99A6_8962_4BBB_9D4C_313FF28051E1><PP:PP_611C99A6_8962_4BBB_9D4C_313FF28051E1 contextRef="instant_LY_C_only" decimals="-6" unitRef="DKK">366000000</PP:PP_611C99A6_8962_4BBB_9D4C_313FF28051E1></xbrli:xbrl>